Shipping Policy for Smartacel Global Enterprise
At Smartacel Global Enterprise, we strive to deliver your products efficiently and safely. Below is our shipping policy, which outlines processing times, delivery expectations, and other essential details to ensure a smooth shopping experience.
1. Processing Time
All orders are processed and prepared for shipment within 1-3 business days. Business days are Monday through Friday, excluding weekends and holidays. Once your order is processed and dispatched, you will receive an email notification with tracking details, so you can easily monitor your order’s progress.
Please note that during peak seasons (like holidays or sales events), processing times may be slightly longer. We will notify you if there are any significant delays.
2. Shipping Rates
Shipping fees are calculated at checkout based on your location and the size/weight of your order. You will be able to review the total shipping cost before confirming your purchase.
3. Delivery Time
Delivery times can vary depending on your location. Below are typical delivery timeframes:
- Domestic Shipments (US): Generally delivered within 7-14 business days.
- International Shipments: Delivery typically takes 14-21 business days, though this may vary based on customs processing, local postal services, and other factors beyond our control.
- Please note: At this time, we only ship within the United States. We hope to offer international shipping in the future, so please check back for updates!
While we do our best to meet these estimates, delays can occur due to factors such as high demand or customs processing.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information. This allows you to follow your order’s progress.
If you do not receive tracking details within 2 business days of placing your order, please contact us, and we will provide an update.
5. Customs, Duties, and Taxes (International Orders)
For international orders, please be aware that you may be required to pay customs duties, taxes, and import fees upon arrival in your country. These charges are not included in the shipping costs and are the responsibility of the customer.
- Customs Delays: International shipments may experience delays due to customs procedures. We cannot control this, but we will assist you with tracking information if needed.
- Import Fees: We recommend checking with your local customs office for any applicable fees prior to purchasing, as they vary by country.
6. Lost or Damaged Shipments
In the event that your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and offer you a replacement or refund, depending on your preference.
- Damaged Items: Please notify us within 48 hours of receiving a damaged item. We may request photos of the damage and packaging to process a return or replacement.
- Lost Shipments: If your package does not arrive within the expected time frame, please reach out to us. If the package is confirmed lost, we will offer a replacement or refund.
7. Shipping Address Accuracy
Please double-check that your shipping address is accurate when placing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice any errors after placing your order, please contact us right away, and we will try to update your address before the order is processed.
8. Contact Us
If you have any questions about your order, shipping, or delivery, our customer service team is here to help. You can contact us via: [email protected]